At proteinplusstore.com, powered by Eat to FIT kart, we are committed to delivering 100% authentic protein supplements promptly to our valued customers.

  1. Free Shipping: Enjoy free shipping on all prepaid orders within India.
  2. Cash on Delivery Charges: For Cash on Delivery (COD) orders, a shipping charge of Rs. 49 will be applicable. An additional Rs. 49 will be charged for orders shipping to pin codes marked as ODA (outside delivery area) by our premium delivery partners.
  3. Delivery Time: We strive to deliver orders swiftly. Delivery timelines are as follows:
    • A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad): 2-3 working days post-dispatch.
    • Rest of the cities: 2-5 business days post-dispatch.
    • Ground-shipped orders: 5-7 business days post-dispatch.
    • Remote locations like the North East: Up to 7 business days or longer, depending on geographical constraints.
  4. Order Tracking: Easily track your order status through our website using the provided tracking details. For any assistance, reach out to our customer service team at Support@proteinplusstore.com or call us at +91-7567577572.

Fair Usage Policy:

We value our customers’ trust and aim to maintain fair practices. To ensure a seamless shopping experience for all, we enforce the following policy:

  • Accounts with excessive returns or shipment refusals may incur a delivery charge of Rs. 149 on all orders.
  • Cash on Delivery (COD) option may be disabled for accounts demonstrating a high percentage of returns or shipment refusals.

Cancellation Policy:

Cancel your order hassle-free with our simple cancellation process:

  • Call our customer support number to cancel an order in packed/shipped status.
  • Refunds for prepaid orders will be credited back to the original payment mode.

Returns and Exchange Policy:

We prioritize customer satisfaction and offer hassle-free returns, refunds, or replacements in the following cases:

  • Wrong item delivered
  • Transport-related damage
  • Ordered item unavailable or undeliverable To be eligible, ensure the item is unused, unopened, and in its original packaging. Note: Freebie items are non-returnable, non-refundable, and non-replaceable.

For bulk orders exceeding Rs. 15,000, cancellation or return requests cannot be accommodated post-shipment confirmation.

Authenticity Guarantee:

Rest assured, all products sold on proteinplusstore.com are 100% authentic. We do not rely on third-party sellers, ensuring direct fulfillment from our warehouse. If authenticity verification is needed, contact the respective brand’s customer care.

Expiry and Damage Concerns:

We maintain fresh stock and clearly mark products nearing expiry. In case of transport damage, promptly notify us with video evidence of unboxing for swift resolution.

Refund Processing:

Refunds are processed within 3 days of product verification at our warehouse. Bank processing times may vary, typically taking up to 7 days.

Disclaimer:

Please note that product information provided on our website is not evaluated by any government authority and is for informational purposes only. Results may vary, and individual experiences should not be considered typical.

For further inquiries or assistance, feel free to contact us. We’re here to serve you with genuine products and exceptional service.